Registered Service Manager in Bradford

Summary of the Role and Our Expectations:

We are recruiting on behalf of Creative Support for a caring, dynamic and highly motivated Manager to join the team as a Registered Manager in our Bradford Personalised Services. You must be an accomplished practitioner with management skills and have experience and knowledge of working within the social care sector in support of people with learning disabilities and mental health needs.

The Registered Service Manager in Bradford will lead the operational management of four small supported Living Services across Bradford; these services support adults with learning disabilities. These services have been developed to meet the needs of people who have a learning disability and/or autism and other needs, including mental health needs, physical disabilities and behaviours which may challenge. Our registered office is located in Shipley and the four supported living sites are located in Clayton, Queensbury, Thornton and Low Moor.

As the Registered Service Manager you will ensure that our services are of the highest quality, and meet all CQC standards and contract requirements. You will demonstrate this through co-ordinating comprehensive quality and contract monitoring processes. You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling service users to enjoy wellbeing, quality of life and develop community connections. You will promote and re-inforce a culture of responsive, person-centred practice and active support across the service, with relationships based on respect and unconditional positive regard.

• Recruitment and selection of staff matched to needs of service users
• Management and support of a team of senior staff
• Deployment of staff to meet the needs of service users
• Ensuring continuous, reliable and consistent service delivery at all times
• Maximising positive outcomes for all service users
• Performance management
• Auditing and Quality Assurance
• Compliance with CQC & commissioner expectations and standards
• Contract management
• Providing excellent customer care to all stakeholders

Duties:

• To ensure that staff resources are deployed as efficiently and effectively as possible across the Bradford services.
• To lead and manage staff so as to ensure that the highest levels of performance and standards of work are achieved.
• To ensure that staff understand and are committed to Creative Support’s person-centred values and objectives.
• To ensure that staff develop and sustain warm and trusting relationships with service users promote their self-esteem, happiness and emotional health. To promote a high level of commitment and duty of care to service users along with unconditional positive regard for each person supported. To support staff to maintain appropriate professional boundaries.
• To ensure that all staff receive support, supervision and appraisal. To take appropriate support and corrective action to ensure that performance concerns are addressed proactively. To identify, reinforce and positively acknowledge good practice.
• To ensure that staff training and development needs are identified and met and that services maintain up to date staff training matrix at all times. To participate in the planning and delivery of staff training. To carry out and record direct observations of practice to ensure that staff are caring, respectful, empowering and competent in their practice.
• To organise senior staff meetings and ensure that these are used effectively to develop and improve services and to foster cohesive team working. To communicate agency policies and initiatives to staff and to brief staff regarding wider policy and practice issues.
• To organise and manage the personalised recruitment and selection of staff, matched to the needs of service users, ensuring a high level of service user and family participation in the selection process.
• To ensure that all new staff and any temporary/agency staff or students are fully inducted into the services; such induction to include: core values (e.g. dignity, respect) service user needs/risk, support and activity plans, medication & health needs and any associated protocols, Health & Safety, fire prevention and safety, care of the physical environment, emergency procedures, duty of care in respect of health and wellbeing, operational policies, safeguarding and incident reporting procedures, whistleblowing and communicating concerns, internal/external customer care expectations, roles of other agencies, shift and rota requirements, shift leader role, timely submission of valid timesheets/expense claims, timekeeping and attendance expectations, absence reporting, positive team working and general standards of behaviour, conduct and professionalism.
• To ensure that staff encourage and support service users to express their needs, views and concerns and enable service users to make choices and decisions and to participate as fully as possible in planning and decision making processes.
• To ensure service users receive all necessary advice, care and regular health checks to maintain their physical and emotional wellbeing. To ensure that service users receive health-related advice, support and regular primary healthcare checks. To promote the physical and mental wellbeing of service users through promoting good nutrition, hydration, relaxation, exercise and active healthy lifestyles. To support the development of comprehensive Health Action Plans and specific health protocols where these are required to manage long term conditions
• To be accountable for the overall quality of the Bradford services and ensure that they conform at all times with the service specification and the quality standards and expectations of the CQC, local authority commissioners and stakeholders.
• To ensure that policies and regulations pertaining to fire, environmental health, lone working, general safety and security are understood and adhered to by all staff, tenants and visitors. To promote a high standard of health and safety awareness. To record and follow up accidents and incidents, take appropriate follow-up and preventative action and identify any learning arising from these. To ensure that staff undertake out daily and weekly health and safety checks in accordance with agency standards.
• To promote Creative Support, its services and activities to clients, carers, other agencies, and the general public. To contribute to the wider business development and positive reputation of Creative Support.

The above is not an exhaustive list of responsibilities

• At least three years relevant experience of supporting people with learning disabilities and/or autistic spectrum conditions.
• At least two years’ experience of managing and supervising staff.
• A relevant professional or practice related qualification (such as NVQ/H&SC Diploma level 4 or 5).
• A degree or equivalent academic qualification.
• Emotionally intelligent with a warm, positive and person-centred approach and the ability to build trusting relationships with service users, their families, staff and partner agencies.
• A demonstrable commitment to person-centred values and the ability to maintain an open, reflective and accountable culture underpinned by ethical practice, dignity and rights.
• An understanding of the needs of people with a learning disability, autistic spectrum conditions and other needs.
• Knowledge of CQC requirements and care standards and the ability to embed these standard, agency policies and person-centred values across all services.
• An understanding of the principles of person-centred active support and person centred practice.
• Knowledge of relevant legal and good practice frameworks (MCA, DOLS, and MHA etc.) and ability to apply these to supported living.
• A commitment to open, ethical and accountable practice. A strong personal duty of care and work ethic and a willingness to go the extra mile to achieve positive outcomes for the people we support.
• An understanding of positive risk management and effective safeguarding practice.
• Ability to lead, motivate, supervise and support staff and to coach and train staff and students on placement.
• Ability to deploy staff effectively according to the needs of services users and to devise efficient staff rotas.
• Ability to set and communicate targets for staff and delegate effectively.
• Experience of managing supported accommodation or other care environments to a high standard of safety and comfort.
• Good written communication skills with the ability to write professional case summaries and reports and demonstrate excellent assessment and support planning skills.
• Emotionally intelligent and resilient with good interpersonal skills, including the ability to communicate persuasively and effectively and to actively listen to others and respect their views.
• A good knowledge of mental and physical health conditions and the ability to develop Health Action Plans and specific health protocols.
• Experience of managing successful transitions from and into services is essential.
• Ability to facilitate and contribute to Person Centred Planning and review processes and to formulate SMART goals.
• Knowledge of QA approaches and experience of auditing care records, reviewing and evaluating practice and service delivery.
• Good organisational skills with the ability to organise own workload effectively and to work independently
• Ability to liaise professionally and collaboratively with families, the multi-disciplinary team and external agencies and to build positive community links and connections for service users
• Commitment to anti-discriminatory practice and to providing services which respect the rights and needs of all individuals
• Possession of good physical health and sufficient mobility to undertake moving and handling tasks as required
• Possession of a current, clean driving licence or be active taking lessons as is the requirement/willingness to drive across the area – However the services in Woodlands are all on one site
• Willingness to work flexibly to meet the needs of the service, including evenings and weekends as required
• Willingness to be part of the local on call and Duty Manager service on a rota

• A one-off bonus of £100 upon successful completion of the 4-month probationary period.
• Competitive pay and a pension with company contribution and 25 days annual leave plus 8 statutory bank holidays
• Company paid enhanced DBS for all staff
• Free employee support programme
• All our staff are supported 24/7 by our out-of-hours teams
• Support to complete the nationally recognised Care Certificate and Social Care Diploma